Refund policy and Guarantee Policy.

🛡️ 30-Day Money-Back Guarantee Policy

For Digital Products on cursei.alyra.com.br

✅ Your Risk-Free Purchase Commitment

We stand by our digital products 100%. If you’re unsatisfied for any reason within 30 days of purchase, we’ll refund every penny – no questions asked.

🔍 Key Guarantee Terms

CoverageDetails

Refund Trigger

Product defects, delivery failures, or unsolvable technical issues.

Refund Amount

100% of your money – including transaction fees.

Timeframe

Requests must be submitted within 30 days of purchase.

Process

Email apdestudio@gmail.com with:
- Order ID
- Issue description.

Resolution

We’ll attempt to fix the issue within 48h → Refund if unresolved.

❌ Non-Refundable Cases

Issues caused by user error (e.g., incompatible device/software).

Refund requests after 30 days.

Products downloaded/used fully.

⚡ How to Claim Your Refund

Contact Support
✉️ Email: apdestudio@gmail.com
📝 Subject: "Refund Request – Order #[YourOrderID]"

Describe the Issue

Example:
*"The video course fails to load after Module 3 (error code: E404). I tried Chrome/Firefox/Safari on  Opera."*

Await Resolution

We’ll troubleshoot within 48h.

If unfixable → Full refund processed in 3-5 business days.

📜 Important Notes

Refunds are issued to the original payment method.

Access to the product will be revoked post-refund.

This policy overrides any conflicting terms.

🌟 Why Trust Us?

"Bought a template pack that had formatting errors. Alyra fixed it within hours – and still refunded me as goodwill!"
— Marcos T., São Paulo

Policy Effective Date: [Insert Date]
Contact: apdestudio@gmail.com | Av. Marechal Floriano Peixoto, 640, Maracaju/MS
© Alyra 2025

🛡️ This guarantee is your safety net. We invest in quality so you’ll never need it – but it’s here if you do!